How quickly can you actually get to me?

We aim to attend emergency call-outs within 24 hours and often manage the same day, depending on time of call and travel distance.

What counts as a roofing emergency?

Active water ingress, structural damage, storm damage, missing tiles or anything making the property unsafe or exposed to the weather.

Do you charge a call-out fee?

No - emergency inspections are free. You only pay for the work required to make safe and repair.

Will you help with my insurance claim?

Yes - we provide photographs, written reports on letterhead, and can speak directly with your insurer if needed.

Can you do the full repair on the first visit?

Sometimes yes, sometimes no. If we can fix it permanently the same day we will. If not, we make it safe and weatherproof, then return to do the full repair.

Water is coming through the ceiling right now. What do I do before you arrive?

Move what you can, put a bucket down, and if the ceiling is bulging, pierce the centre with a screwdriver to let it drain in one place rather than bring the whole thing down. Turn off the lighting circuit in that room.

Will my insurance cover it?

Storm damage usually is; gradual wear and tear usually is not. Our photographic report describes the cause honestly, which is what determines the outcome either way.

Do you charge extra at night or on a Sunday?

The attendance charge is higher outside normal hours - that is stated on the phone before we set off. The permanent repair itself is priced the same as any other job.

EMERGENCY ROOF REPAIRS

Storm damage, sudden leaks, missing tiles - we aim to be on site within 24 hours.

Emergency Repairs

About This Service

A roof emergency doesn't wait for office hours. Storm damage, a sudden leak in the bedroom ceiling, tiles in the garden after high winds - we prioritise emergency call-outs and aim to attend within 24 hours across the full North East.

Our first job is to make the property safe and stop further water getting in. If we can carry out the full permanent repair on the same visit, we will. If not, we apply temporary weatherproofing the same day and return to complete the job as soon as possible.

We also provide the written reports and photographs you'll need for an insurance claim.

BOOK FREE INSPECTION 0191 637 5999

What's Included

EVERY JOB COVERS

Attendance within 24 hours across the North East
Made-safe response - stopping further water ingress
Storm damage and wind uplift repairs
Replacement of tiles and slates lost in high winds
Temporary weatherproofing if a same-day permanent fix isn't possible
Full permanent repair work to follow if needed
Photographic damage report for insurance
Written incident report on company letterhead
Liaison with your insurer if requested
No call-out fee for emergency inspection

How We Work

THREE STEPS. NO SURPRISES.

MAKE SAFE

First visit: stop the leak, make the roof safe, prevent any further damage to the property inside or out.

DOCUMENT

Full photographic record of the damage, written report on letterhead - everything your insurer will want.

PERMANENT REPAIR

Return as soon as possible to carry out the full permanent repair, with a workmanship guarantee on the finished work.

Why Choose Us

WHY HOMEOWNERS PICK A CLASS

24-HOUR ATTENDANCE

Emergency call-outs are prioritised. We aim to be on site within 24 hours, often the same day.

INSURANCE SUPPORT

Written reports, photographs and direct liaison with insurers - making your claim as smooth as possible.

NO CALL-OUT FEE

Emergency inspections are free. You only pay for the work needed to make the property safe and repair the damage.

Warning Signs

SIGNS YOU NEED THIS

Spotted any of these? Book a free inspection - better to know now than after the next storm.

Active water coming through a ceiling or light fitting

Tiles or slates visible in the garden after a storm

A visible hole, gap or torn felt in the roof

Lifted, flapping or missing sections of flat roof

Chimney pot or stack visibly damaged or leaning

Storm damage to fascias, gutters or downpipes

The Job Itself

WHAT THE WORK ACTUALLY INVOLVES

01
Phone triage
The first call decides whether this is a make-safe tonight or a repair on Tuesday. We ask what you can see, whether anything is loose over a pavement or a car, and whether water is coming through a light fitting - that one is an electrical risk and we will tell you to isolate the circuit.
02
Make safe
Loose slates, hanging ridge tiles and swinging lead are removed rather than left to fall. If it is over a footpath we cordon it. Nothing gets left in a state where the next gust becomes somebody else's problem.
03
Temporary weathering
A reinforced tarpaulin is battened down, not weighted with bricks. Battening is what makes it survive the second night of a storm, which is when most emergency sheeting fails.
04
Permanent repair and evidence
Once the weather passes we return and do the real repair at a fixed written price. You get dated photographs of the damage and the make-safe, which is what insurers ask for first.

Honest Pricing

WHAT IT'S LIKELY TO COST

Emergency call-outs themselves are free - we don't charge to attend and assess. You only pay for the make-safe work and the permanent repair. Costs depend on the scale of damage and whether scaffolding is needed. We give you a fixed written price before any chargeable work begins, and provide the documentation you need for your insurer.

Emergency attendance and make-safe is typically £150 to £400 depending on time of day and access. The permanent repair is quoted separately at our normal rates - no storm premium.

WHAT MOVES THE PRICE

Time of call - late evening and weekend attendance costs more than a weekday morning
Whether the roof can be reached safely at night or must wait for daylight and a tower
Extent of temporary sheeting needed and how long it must stay up
Whether debris removal at ground level is involved

NOT INCLUDED

Internal drying, dehumidifiers and plaster repair
Insurance claim handling, though we supply everything your insurer needs
Tree removal or fence and outbuilding damage
Permanent repair works, which are quoted separately after the make-safe

GET A FIXED-PRICE QUOTE 0191 637 5999

Timescales

HOW LONG IT TAKES - AND IF THE WEATHER TURNS

We aim to attend genuine emergencies within 24 hours, and usually much sooner outside a region-wide storm.
During a named storm we prioritise by risk: anything unsafe over people first, active internal water second, cosmetic damage last.
We will not climb on a wet roof in 60mph gusts to save a few hours - it is how roofers get killed. We make the ground safe, sheet what can be reached, and return the moment the wind drops.

FAQ